KiabiRetailSimplifying Identity Management
Supporting international expansion with a consistent identity model
As France's largest fashion retailer expanded into more than 15 countries, Kiabi needed identity management that could support decentralized teams and a growing application estate. OPNS introduced NetIQ Identity Manager to provide a consistent identity model across the employee lifecycle, connecting access control, self-service and reporting on one operational foundation.
NetIQ Identity Manager connected about 60 applications and 10,000+ accounts, helping reduce routine access-request support tickets by 65%.
- 65%
- Fewer access support tickets
- ~60
- Applications
- 10,000+
- Accounts
Kiabi is France's largest fashion retail brand and operates in more than 15 countries. International expansion had made identity management increasingly complex, with a growing, decentralized user base and many applications requiring access controls. Kiabi needed a consistent identity model, clear operating practices and agile delivery that could support employees throughout their careers while providing appropriate autonomy and self-service.
Creating a consistent identity model
Organizational Structure
A Meta directory provided the central identity service, bringing identities, authorizations and profile data into a single model that downstream applications could rely on.
Connecting identity throughout careers
Manage Identity States
Each identity state was connected to the employee lifecycle, allowing access to follow career events, organizational changes and day-to-day role transitions more consistently.
Introducing easy audits for various events
Auditing & Reporting
Audit and reporting capabilities made identity events easier to inspect across the solution, including activity connected to the Meta directory.
Changing business processes and identity operations
Kiabi's primary objective was a more flexible and centralized identity-management policy that could support international expansion without leaving every application to solve access on its own.
OPNS introduced NetIQ Identity Manager, connected about 60 target applications and more than 10,000 user accounts, and implemented IAM components that made the identity model more consistent across the organization.
We simplified IT access and created a more flexible environment
By introducing clearer processes, ownership and communication around access, the engagement reduced simple IT access-request support tickets by 65%.
More than 10,000 users could be tracked through their Kiabi lifecycle, improving IAM maturity and giving the organization a more reliable basis for access decisions.
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See how this went elsewhere
The two engagements started from different problems. One was an expansion outgrowing its identity model, the other a regulator raising the bar on evidence. What they have in common is that the route forward was specific to the environment.