Services / Managed Services
Managed Services & Support
Many IAM challenges come from the daily work of keeping an identity estate operating correctly, not from one-off projects. OPNS provides ongoing operations, maintenance and support so internal teams do not have to carry that work alone.
What "managed" covers
Operations & maintenance
Day-to-day operation of identity platforms: monitoring, routine changes and issue resolution.
Updates & support
Applying updates, patches and configuration changes, and being the point of contact when something needs fixing.
Time & materials
Flexible, on-demand capacity for work that doesn't fit a fixed project scope.
Two ways OPNS carries the work
- Operation: OPNS runs the day-to-day against agreed coverage (monitoring, routine changes, updates), so keeping the estate healthy is not something the internal team has to absorb alongside its own roadmap.
- Support: OPNS stays available for the work nobody scheduled (an incident, an unplanned change, a question that needs someone who already knows the environment).
Continue with a related service
Projects
System integration, project and product management for engagements of any size, from a focused connector to a multi-year programme.
Explore service
Migrations
Specialist migration and upgrade work for NetIQ/OpenText IDM environments.
Explore service
Custom Development
Bespoke connectors and extensions when a standard integration path doesn't cover the requirement.
Explore service
Where to go next
Explore the full spectrum of OPNS IAM services, or get in touch about Managed Services & Support.